Skip to main content

Broadcast

Overview​

Broadcast allows you to send bulk messages to multiple contacts at once. You can create campaigns to reach your audience with announcements, promotions, or follow-ups via WhatsApp. Each broadcast tracks its status from draft through sending to completion, and you can monitor delivery results for each campaign.

How to Access​

  • Navigate to Broadcast
  • Required role: Admin

Interface Overview​

The Broadcast page displays:

  • A header with the page title and an + Add New button
  • A Channel selector to filter broadcasts by messaging channel
  • A data table listing all broadcasts with columns:
    • Name — The campaign name
    • Status — Current state (Draft, New, Sending, Done, Failed, Cancelled)
    • Date — When the broadcast was created or scheduled
    • Actions — Menu with Edit, Copy, and Delete options
  • Pagination controls for navigating through large lists

Features & Actions​

Create a New Broadcast​

What it does: Creates a new broadcast campaign and opens the editor to configure its content and recipients.

Steps:

  1. Select the Channel you want to send from (only WhatsApp channels are available)
  2. Click the + Add New button
  3. Enter a Name for the broadcast
  4. Click Submit
  5. You will be redirected to the broadcast editor

Important notes:

  • You must select a WhatsApp channel before creating a broadcast
  • The channel determines which contacts and templates are available
  • Only WhatsApp channels (Cloud API and Business API) support broadcasts

View and Edit a Broadcast​

What it does: Opens the broadcast editor where you can modify the content, select recipients, and send the campaign.

Steps:

  1. Click on the broadcast name in the table
  2. Alternatively, click the menu icon (three dots) and select Edit
  3. You will be taken to the broadcast editor

Copy a Broadcast​

What it does: Creates a duplicate of an existing broadcast, optionally including only failed message recipients.

Steps:

  1. Click the menu icon (three dots) on the broadcast row
  2. Select Copy
  3. Optionally check Only failed messages to copy only recipients whose messages failed in the original broadcast
  4. Enter a name for the copy
  5. Click Submit

Important notes:

  • The "Only failed messages" option is useful for retrying a broadcast that had delivery failures
  • The copy includes the same content and channel settings as the original

Delete a Broadcast​

What it does: Permanently removes a broadcast campaign.

Steps:

  1. Click the menu icon (three dots) on the broadcast row
  2. Select Delete
  3. Confirm the deletion by clicking Delete

Important notes:

  • This action cannot be undone
  • You cannot delete a broadcast that is currently sending

Broadcast Statuses​

StatusDescription
DraftThe broadcast is being configured and has not been sent
NewThe broadcast is queued and ready to send
SendingMessages are currently being delivered
DoneAll messages have been sent successfully
FailedThe broadcast encountered errors during sending
CancelledThe broadcast was stopped before completion

Fields Reference​

FieldDescriptionRequiredNotes
NameDisplay name for the broadcastYesMust not be empty
ChannelThe WhatsApp channel to send fromYesSelected before creating

Important Notes​

  • Only WhatsApp channels support broadcast campaigns
  • The channel must be selected before creating a new broadcast
  • Status indicators use color coding: green for Done, yellow for Sending, red for Failed
  • Broadcasts in "Sending" status cannot be deleted

FAQ​

Q: Can I send broadcasts through channels other than WhatsApp? A: Currently, broadcasts are only supported on WhatsApp channels (both Cloud API and Business API).

Q: How many contacts can I include in a broadcast? A: See the Broadcast Editor documentation for contact limits and selection details.

Q: Can I schedule a broadcast to send at a specific time? A: Yes. The broadcast editor allows you to schedule the send date and time.

Q: What does the "Only failed messages" option do when copying? A: It creates a new broadcast targeting only the contacts whose messages failed to deliver in the original campaign, allowing you to retry just the failures.