Notification Center

Overview

The Notification Center displays all real-time notifications related to your conversations and team activity. Notifications alert you when a contact is assigned to you, when an AI chatbot requests human intervention, when you are mentioned in a conversation, and more. The notification center provides filtering, resolution management, and direct access to the associated conversation and contact profile.

How to Access

• Navigate to Sidebar > Notifications (bell icon)
• Available to all authenticated users

Interface Overview

The Notification Center uses a two-panel layout:

Left Panel: Notification List

• A header with the title "Notifications" and a bell icon
• A three-dot menu in the top-right with a "Mark All Resolved" option
• A filter bar with buttons to filter by notification type:
  • All -- Shows all notifications
  • Contact Assigned (person arrow icon) -- Conversations assigned to you
  • Chatbot Requests (robot icon) -- AI chatbot escalation requests
  • Mentions (@ icon) -- Conversations where you are mentioned
• An Include Resolved toggle switch to show/hide resolved notifications
• A scrollable list of notification items, each showing:
  • An icon indicating the notification type
  • The notification title
  • The notification message (formatted with WhatsApp-style formatting)
  • A relative timestamp (e.g., "5 minutes ago") with full date on hover
  • A resolve/unresolve action button on the right side

Right Panel: Contact Profile

• When a notification is selected, the right panel shows the associated contact's profile and conversation
• The contact profile includes the conversation linked to the notification

Features & Actions

Filter Notifications by Type

What it does: Shows only notifications of a specific type.

Steps:

1. Click one of the filter buttons in the filter bar:
   • All -- Shows all notification types
   • Contact Assigned (person icon)
   • Chatbot Requests (robot icon)
   • Mentions (@ icon)
2. The notification list refreshes to show only the selected type

Important notes:

• The active filter button is highlighted
• Changing the filter resets the notification list and reloads from page 1

Toggle Include Resolved

What it does: Shows or hides notifications that have already been marked as resolved.

Steps:

1. Toggle the Include Resolved switch
2. When enabled, resolved notifications appear in the list alongside active ones
3. When disabled (default), only unresolved notifications are shown

View a Notification

What it does: Selects a notification and displays the associated contact profile and conversation in the right panel.

Steps:

1. Click on a notification in the list
2. The selected notification is highlighted
3. The right panel loads the contact profile and conversation for that notification

Mark a Notification as Resolved

What it does: Resolves a notification, removing it from the default view (unless "Include Resolved" is enabled).

Steps:

1. Click the red X button on the right side of an unresolved notification
2. The notification is marked as resolved
3. If "Include Resolved" is disabled, the notification is removed from the list
4. The resolve action is synced in real-time to other users

Important notes:

• Resolved notifications get a timestamp recorded for when they were resolved
• This action can be undone by marking the notification as unresolved

Mark a Notification as Unresolved

What it does: Reopens a previously resolved notification.

Steps:

1. Enable Include Resolved to see resolved notifications
2. Click the blue restore button on a resolved notification
3. The notification is marked as unresolved and reappears in the default view

Mark All as Resolved

What it does: Resolves all current notifications at once.

Steps:

1. Click the three-dot menu in the top-right of the notification panel
2. Select Mark All Resolved
3. All notifications are resolved and the list refreshes

Important notes:

• This action resolves all notifications for the current user, not just the filtered view
• After resolving all, the list reloads to show any remaining unresolved notifications

Infinite Scroll

What it does: Automatically loads more notifications as you scroll down.

Steps:

1. Scroll down in the notification list
2. When you reach the bottom, the next page of notifications is automatically loaded
3. New notifications are appended to the existing list

Important notes:

• Notifications are loaded in pages of 50 items
• The page counter increments automatically on scroll

Fields Reference

Notification Properties

Field	Description	Notes
Type	The notification category	Contact Assigned, Account Star, Chatbot Request, Mention
Title	Short title describing the notification	--
Message	Detailed message content	Supports WhatsApp-style text formatting
Creation Date	When the notification was created	Shown as relative time (e.g., "5 min ago") with full date on hover
Resolved At	When the notification was resolved	Null if unresolved
Conversation	The conversation associated with this notification	Used to load the contact profile panel
Contact	The contact associated with this notification	Used to load the contact profile panel

Notification Types

Name	Icon	Description
Contact Assigned	Person with arrow	A conversation was assigned to you
Account Star	Person with star	Account-related notification
Chatbot Request	Robot	An AI chatbot is requesting human intervention
Mention	@ symbol	You were mentioned in a conversation

FAQ

Q: Why am I not receiving notifications? A: Notifications are generated by specific events (contact assignment, chatbot escalation, mentions). Make sure you are assigned to conversations and that AI agents are configured to escalate when needed.

Q: Can I configure which notifications I receive? A: Notification types are determined by system events. You receive notifications for conversations assigned to you and for mentions directed at you.

Q: Do notifications appear in real-time? A: Yes, notifications are delivered in real-time. New notifications appear at the top of the list without needing to refresh the page.

Q: What happens when I click on a notification? A: The associated contact profile and conversation are displayed in the right panel, allowing you to view and respond to the conversation directly.

Q: Can I delete notifications permanently? A: Notifications can be resolved (hidden from the default view) but are not permanently deleted. You can view resolved notifications by enabling the "Include Resolved" toggle.

Related Features

This is a standalone feature that connects to all areas of Aurora Inbox through conversation and contact references.