7 docs tagged with "analytics"

AI-powered nightly review of customer conversations. Surfaces broken promises, angry customers, stale chats, missed handoffs, and unanswered questions.

Track conversation volume and trends in Aurora Inbox. Filter by date, channel, and agent with interactive charts and drill-down analytics.

30-day Aurora Insights analytics — total findings, daily trend, top-firing rules, and findings by agent. Spot patterns over time.

Track broadcast and marketing campaign performance in Aurora Inbox. View message volume, individual campaign metrics, and drill-down analytics.

Analyze sent, received, and auto-response message volumes in Aurora Inbox. Filter by date, channel, and agent to understand messaging patterns.

Measure team response times in Aurora Inbox. Track average and median reply speeds, view trends, and identify slow response periods.

Track team sales performance in Aurora Inbox. Monitor opportunities, win/loss ratios, pipeline stages, and per-agent workload analytics.