4 docs tagged with "insights"

AI-powered nightly review of customer conversations. Surfaces broken promises, angry customers, stale chats, missed handoffs, and unanswered questions.

Triage Aurora Insights findings by priority, status, owner, and rule. Mark each finding as Reviewed, Dismissed, or Action Taken as your team works through them.

Configure Aurora Insights: enable nightly analysis, set the conversations cap, toggle the five built-in detection rules, and create custom rules in plain language.

30-day Aurora Insights analytics — total findings, daily trend, top-firing rules, and findings by agent. Spot patterns over time.